Have your say on our services

Chief Executive Officer

Katy joined us in August 2024 from her role as Chief Customer Officer at Southern Water. She has previous transport experience as Chief Customer and Strategy Officer at international bus and train operator Go-Ahead Group, which includes Isle of Wight bus company Southern Vectis.

Leading on our plans for the future, Katy will be instrumental as we build greater links with our local communities.

Commercial Director

Phil has a comprehensive background in transport, having worked at Great Western Railway, Flybe and Trainline before joining Wightlink in 2022. He’s responsible for sales, retail and marketing and is always looking for ways to improve how we look after our customers.

Phil started his working career as a professional rugby player with Leicester Tigers.

Head of Port Operations

A proud Islander, Dean started working in the ticket office at Gunwharf in 1999 and is now in charge of shoreside operations round-the-clock with the help of more than 100 staff.

Every day he enjoys doing all he can to run a reliable and punctual service on all our routes.

Head of Customer Experience

Sara started at Wightlink as Contact Centre Manager ten years ago, She quickly developed the role to focus on customer communications and introduce better systems at ports and on ships.

Passionate about helping customers and improving accessibility, Sara encourages all colleagues to deliver first class service.

Head of Marketing

David has 25 years’ experience in travel and tourism in leading companies including Wendy Wu, Travelbag and Hampshire-based Serenity Holidays.

Joining Wightlink in 2021, he leads a six-strong team who market the Isle of Wight both online and through other channels with partners and promote holidays on the Island.

Head of Fleet Operations

Captain Sam started his maritime career as a Trinity House officer cadet and sailed the oceans as a Bridge Officer for Princess and P&O Cruises. He joined Wightlink in 2008 as a Chief Officer and gained promotion to become a Master.

Sam is responsible for all Wightlink deck crew and launch coxswains who sail the Solent in all weathers. Sam is also an active operational Master on the Portsmouth to Fishbourne route.

Island Port Operations Manager

Martin joined Wightlink in 2019 from the Royal Mail, where he was a sector manager. He’s responsible for Ryde Pier Head, Fishbourne and Yarmouth ports and enjoys working with his teams.

Martin can trace his family’s Isle of Wight heritage back to the 1500s!

Partnerships Marketing Manager

Sam leads on Wightlink’s relationships with Isle of Wight partners such as event organisers, visitor attractions and community groups, including sponsored athletes like Olympic discus thrower Nick Percy.

She’s worked in the ferry industry for 30 years – 20 years at Wightlink after 10 years at P&O Portsmouth.

Retail Operations Manager

Sam joined Wightlink in 2023 as a Port Operator Support in Yarmouth and transferred to retail this year to manage the teams at Ryde Pier, Portsmouth Harbour and on the Yarmouth-Lymington route.

She has almost 20 years’ experience working in the NHS, most recently as a Patient Experience Facilitator at St Mary’s in Newport. Sam is passionate about working with colleagues to deliver excellent customer service.